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Complaints, Comments and Suggestions

If you have any complaints or concerns about the service that you have received from the doctors or staff working for this practice, please let us know.  Please note that we are unable to investigate or process anonymous complaints and they will be ignored.


 


We hope that most problems can be sorted out easily and quickly, often at the time they arise and with the person concerned.  If your problem cannot be sorted out in this way and you wish to make a complaint, we would like you to let us know as soon as possible – ideally within a matter of days or at most a few weeks – because this will enable us to establish what happened more easily.  If it is not possible to do that, please let us have details of your complaint:



  • Within 6 months of the incident that caused the problem; or

  • Within 6 months of discovering that you have a problem, provided that is within 12 months of the incident.


 


The practice Feedback and Complaints Officer, will be pleased to deal with any complaint, will explain the procedure to you and make sure that your concerns are dealt with promptly.   You can make your complaint:


 


In person      ask to make an appointment to speak to the practice manager.


 


In writing      some complaints may be easier to explain in writing - please give as much information as can, then send your complaint to the practice for the attention of  the 'Feedback and Complaints Officer' as soon as possible.  You can also do this through the practice website www.stromnesssurgery.co.uk


 


If you would like any further information, you can pick up a leaflet at the reception desk or contact the practice and we can send or email one to you.



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