Practice Policies

Patients' Rights & Responsibilities

consultation1The practice will:

  • Ensure that you have 24 hour access to medical advice.
  • Work in partnership with you to achieve the best medical care possible.
  • Treat you with respect.
  • Advise you on steps which you can take to prevent illness and promote a healthy lifestyle.

We would ask that you:

  • Treat staff with courtesy and respect.
  • Inform staff of any change in circumstances (ie surname, address or phone number).
  • Use the medical services appropriately

As patients, you are responsible for your own health and that of any dependants. It is important that you adhere to advice and information given to you by health professionals and co-operate with the practice in endeavouring to keep you healthy.

Zero Tolerance

The practice will not tolerate verbal or physical abuse to staff. All such incidents will be reported to the practice manager and dealt with according to the practice policy. It is important to note than in certain circumstances, such behaviour may result in removal from the practice list.

Your Personal Information

confidential_fileYour personal health information will be held in confidence and will not be disclosed to a third party without your written consent. Your medical history will be recorded on our practice computer system, which will only be accessed by authorised members of our team, to help in providing medical treatment for you. Under national NHS legislation records may also, on rare occasions, be accessed by NHS Orkney’s Medical Director for internal audit purposes. The practice complies fully with the Data Protection Act 1998.

Equal Opportunities

The practice is committed to equality of opportunity and to the elimination of unlawful discrimination as defined under the terms of the Race Relations Act, the Equal Pay Act and the Sex Discrimination Act. No one person shall be treated less favourably than another, wholly or mainly on the grounds of that person's sex, marital status, race, religion, nationality, colour or ethnic or national origin.

NHS ScotlandThis site is brought to you by My Surgery Website